Job Description

Assistant Housekeeping Manager

The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in maintaining the cleanliness and overall upkeep of the hotel premises. This role involves supervising housekeeping team members, planning daily cleaning tasks, and ensuring high standards of cleanliness and guest satisfaction.

• Greet and welcome members and guests as they arrive.
• Supervise and coordinate the activities of housekeeping supervisors and their crews to ensure efficient operations.
• Regularly inspect public areas, guest rooms, and equipment to ensure they are clean and in good repair.
• Oversee the management of housekeeping supplies and equipment, ensuring adequate stock levels and implementing cost-effective inventory practices.
• Conduct training sessions, assess staff performance, and provide ongoing coaching and feedback to improve employee performance.
• Provide mentoring and coaching to manage conflicts and improve employee performance.
• Ensure that all public areas, guest rooms, and suites are clean and meet high standards of cleanliness and presentation.
• Comply with special needs and requests of guests, VIPs, and repeat visitors.
• Monitor staff hours, chemical usage, and inventory levels to control costs.

Qualifications

• Previous experience in a similar capacity for a five-star hotel for at least 3 years.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to multitask and handle stressful situations calmly and efficiently.